I confirm you that in this context when we say "Maximum 20 concurrent users" we mean "Maximum 20 concurrent active sessions". Sometimes we use the word "user" for a more immediate understanding of the concept.
A full Production license (as well as the Evaluation license) has no limit on concurrent users. If you want you can set a maximum limit of sessions accepted by the server via the parameter <max_sessions> but its default is unlimited.
Of course there are physical limits on the number of session that a single server can support and these depend on several variables (message throughput per user, message size, hardware, etc.).
You can do your own tests, given your test scenario, to determine these limits, to help on this task you could use the Lightstreamer Load Test Toolkit, which is provided on demand. Please contact the guys at
info@lightstreamer.com to get it togheter with an Evaluation license key.